RETURN/EXCHANGE POLICY

True Art will return / exchange within 30 days upon receipt of your item to initiate a return for store credit.

To qualify for a return, the item must be in original condition, unused and in original packaging. Some products are not eligible for returns and are final sale (e.g., sale items, bath and body products, earrings).

To initiate a return, please contact us via trueylw@gmail.com. Kindly send returns to: 111-210 Lougheed Road Kelowna BC V1V 2M1-Customer provides return shipping.

Contact us for any return questions at trueylw@gmail.com

INCORRECT/DAMAGED:

Inspect your order upon arrival. Contact us promptly if the item is faulty, damaged, or incorrect to allow us to address the issue.

NON RETURNABLE ITEMS:

Certain items like sale items, custom products, and personal care goods cannot be returned.

Unfortunately, we cannot accept returns on final sale items or gift cards. 

EXCHANGES:

Return the item you have, then make a separate purchase for the new item once the return is accepted.

RETURNS:

Refunds will be processed within 10 business days upon approval of your return. Contact us if it's been more than 15 business days.

No restocking fee charged.

LOCAL  PICKUP

You can skip the shipping fees with free local pickup at our Kelowna store. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 - 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 8AM - 4PM Monday- Friday  Please have your order confirmation email with you when you come.

SHIPPING

We offer shipping across Canada and the US through Canada Post UPS and USPS.

Shipping charges for your order will be calculated and displayed at checkout. We also offer a $20 flat rate option. Free shipping is available on all orders over $150.

All orders are processed within 1 to 2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.